MM
Motshidisi M

1 reviews | Active since Feb 2011

06 Jul 2022, 10:35

DEFRUADED AND NO RESPONSE FROM STANDARD BANK

Dear Hello Peter

We have been de*****ed on 23/06/2022, and on 25/06/2022 I informed the Standard Bank ***** department, they told me to open a case, do Affidavit and send it to ***. On the 27/06/2022 I sent the affidavit and the case number.

I got an auto reply stating that a consultant will call me in 2 days time, and no one called. I called on 30 June 2022 their lines were very bad. I called on 01 July 2022 and they said it takes 7 working days to investigate the matter, and was given a reference number: ***.

It's the 6 July 2022, and no one has called us yet. This is really FRUSTATING!!. The banks are institutions that we rely upon for help in times like this, but Standard bank response with regards to this is very bad.

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2022, 10:39
Official
Good Morning Motshidisi Mahlatsi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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