JV
Juan V

1 reviews | Active since May 2013

15 Mar 2018, 06:10

De*****ed by the "Financial Giant"

WARNING: DO NOT SIGN UP FOR ANY OF STANDARD BANK'S PRODUCTS! THEY ARE **********!

This financial giant does absolutely the opposite of "helping you move forward". I recently signed up for an iStore card with them and within a mere hours after activation my card was de*****ed. By the manner in which they respond I have no other choice to believe that it is one of their employees who de*****ed me and neither their *****, legal or complaints department bother to respond. They initially said the matter will be resolved within 4/5 days. We are now nearing 3 weeks without response/resolution.

STAY FAR FAR AWAY!

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Replies (2)
Standard Bank
Standard Bank's reply15 Mar 2018, 06:45
Official

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Mar 2018, 11:53
Official

Thank you for bringing your concerns to our attention.

Your concerns was escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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