1 reviews | Active since Jul 2011
DE*****ED AND STILL WAITING FOR MY MONEY
My sister was in the US for 4 months and when she came back to SA the beginning of December, she discovered that her account had been hacked into and most of her life savings had been drained. She had resigned from her job just before going abroad and the account contained monies from Pension Funds etc.Since having discovered this shocking event, my sister has been back and forth to the bank - to no avail. she has been met with endless red tape and empty promises of the whole process taking up to 6 weeks. Funny how someone can walk into a bank and so easily take money from a reputable institute without any hassle - with no notification to my sister that enormous amounts of money- to the value of R30 000 at a time- were being drawn out of her account - and yet now they cannot give any assurance that her money will be returned to her- and the urgency is that she has to return to the States in the next day as she came out on a break during the holiday ans has to go back to school- and now she doesn't even know if any of the money will be returned to her- and how long it will take- unacceptable!!!!
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
