CP
CAREL P

1 reviews | Active since Jul 2011

11 Jan 2019, 13:14

Definitely the worst bank in SA, STAY AWAY

Several years ago I was retrenched and got into financial difficulty. My loan at standard bank was handed over to Stupel&Berman attorneys. Once I got back on my feet I made an arrangement with them to pay a reduced settlement in full to settle the account. On 9/12/2013 I received a letter confirming that I have settled the amount in full and that my credit record will be annotated as such. Today I attempted to get pre-approval for a loan to purchase a house. Imagine my surprise when my application was rejected (even though my credit raring is 633!), and I was informed that it was due to standard bank that blacklisted me for this account! I contacted one of their numbers and spoke to Myron Niemand. He made it clear to me that, even though the mistake was clearly on their side, I had to now contact their lawyers who handled their case in 2013, because I had to prove that I in fact did settle my account in full. He was extremely arrogant, and agitated me to such an extend that I had to put the phone down in his ear before I really lost it. So, 5 years and 1 month after I settled my account in full with this pathetic institution, I still get to deal with their total and utter incompetence. I am so glad I left them and opened an account at FNB. standard bank was, is and shall always be a pathetic wannabe bank.

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Replies (2)
Standard Bank
Standard Bank's reply11 Jan 2019, 14:15
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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CP
CAREL P's update23 Jan 2019, 08:15
Reviewer Update
Absolutely pathetic. I am still awaiting an answer as to why I was listed at the credit bureau, and is still struggling to get my name cleared. It would seem as though there system automatically keep on listing me with the bureau. And then they try to get me to obtain my home loan through them!