1 reviews | Active since Apr 2011
Definitely not a bank that's moving forward
Firstly I must say what a mission its been trying to collect a card that your Card Divison has offered me , it was not an application that I had made. I first had issues collecting as they did not accept my marriage certificate then when i eventually got the card all my personal info that was taken when doing the application with the sales consultant disappeared including the number they called me on and a completely new profile was added. Now im sitting with a card im unable to do anything with due to the fact that all the info that needs to be on is not and yet when I call into the call centre they ask me to verify same. I need my contact number added in correctly and for this im definately not going into the branch for as I was called and offered this so it should be in the same way updated like they took allllll that info when I was called.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Its been 12 days since your reply and to date no call or email to resolve this issue , kindly call me on *** if you cant seem to find my info due to all the incorrect info currently on your system.
Its been 12 days since your reply and to date no call or email to resolve this issue , kindly call me on *** if you cant seem to find my info due to all the incorrect info currently on your system.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Yes it was finally sorted by the best person possible , Linda Govender from Queensburgh branch, her care to detail , calls to make sure I was kept in the loop and making sure I had the best care whilst at the branch is truly remarkable. She made sure I was kept informed through out the process and made me feel comfortable it was almost like we were her family thats the care and attention she paid to me. I even did my kids accounts whilst there and she was so helpful with all the info etc. I would give her 100 gold stars . well done Linda you showed up when Standard Bank let me down.
Yes it was finally sorted by the best person possible , Linda Govender from Queensburgh branch, her care to detail , calls to make sure I was kept in the loop and making sure I had the best care whilst at the branch is truly remarkable. She made sure I was kept informed through out the process and made me feel comfortable it was almost like we were her family thats the care and attention she paid to me. I even did my kids accounts whilst there and she was so helpful with all the info etc. I would give her 100 gold stars . well done Linda you showed up when Standard Bank let me down.