DEFINITELY DID NOT EXPECT THIS FROM STANDARD BANK

Complete and utter disappointment in Standard Banks contact centre!!! I requested a settlement yesterday 6th of May on my credit card, the gentlemen advised that I should call back tomorrow/ 7th of May. I made contact with Standard bank twice today, only for the consultant Zanele Sibiya to tell me she can give me a settlement amount valid for one day only which is TODAY (BTW I am willing to pay)but I must make an immediate payment. I then requested a settlement figure for a minimum of 5days, by law according to SECTION 113 of the NCA states to settlement agreement in accordance to Section 125 these statement/figure is binding for a period of 5 business days from the time of issue/delivery. Zanele then advised she cannot generate the 5day settlement, I must call back on the 9th of May( WHICH IS A SUNDAY)!! I'm failing to understand the reason behind this and she could not explain or give valid reason, besides telling me that she gave me a 1 day settlement figure??! I ended the call with her and made contact once again, a consultant by the name David answered, He done my security checks and asked to hold while the system calculates the settlement, call placed on hold for 5minutes and DAVID was nowhere to be heard of!!?! I dropped the call, made one final call and guess what came through to Zanele again. I requested to speak to a manager and she advised that its not possible they working from home. I got the TEAM leaders and Managers name and surnames. I'm hereby requesting that a so called Devrille Adolph and or Jacqueline Monyai contact me or provide me with a settlement as I WANT TO SETTLE MY CREDIT CARD TODAY AND BE GIVEN THE OPTION TO PAY VIA EFT AND NOT FORCED INTO MAKING IMMEDIATE PAYMENTS... as long as I pay on the day of settlement once the payment reflect it should be deem as settled/paid in full!