Defeated by Standard Bank

<p>A dispute of a double debit was logged on the 12th of July in 2016 with the reference number ********** 337. I was advised at first that the turnaround time for this to be will be within a period of 7 working days, to my surprise the issue has not yet been attended. I called in on the 2016/07/25 and spoke to one of their consultants , I was then advised that my query will be attended before the 24th of August 2016. Today is the 26th of August I still havent heard a word from standard bank. I feel this is totally unacceptable and poor customer service. Standard bank has not yet explained to how this transpired. I have been forced to take actions which led to financial constraints so I can survive thus far I really can’t afford to wait for my money which I believe I’m supposed to trust Standard bank with, but its clear my money has been invested elsewhere . </p>