JF
Jacqueline F

1 reviews | Active since Jul 2015

21 Sept 2018, 17:11

Default setting penalizes me!

Very frustrated with app which - when paying an etf - the account to be paid from defaults on my credit card which attracts a substantial payment fee! I want to pay from my current account but unless you manually select it it defaults on the account which gives them a large fee. I think this is “below the belt” and a ploy to make themselves more money.... This default has caught me out a number of times now! ???

0
Replies (1)
Standard Bank
Standard Bank's reply22 Sept 2018, 07:25
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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Best regards,