Default on my credit record

Standard Bank has not sent information to the ITC to advise them that I don't owe them any money. My credit record looks bad.<br> <br> I spent over half an hour on the phone from credit card divisions to legal department and went back to general banking, only to tell me that my credit card is still open, when I closed it already in 2010/11.<br> <br> I would like someone to urgently send through this confirmation to have my credit record corrected. And to make sure that my credit card is closed.