Deeply frustrated with Standard Bank and Standard Bank credit card

For five days now I have not been able to get my Standard Bank online credit card transactions authorised. I have reported it. I get the reply that it has to do with technical issues. After FIVE days I still cannot pay my accounts, with serious consequences for me. I have been with Standard Bank for 5 decades now. It is deeply worrying that its service is so bad. I also reported that my cheque account statements are being sent to the wrong email. Yesterday I AGAIN found that the address is still wrong, despite undertaking by the bank the it has changed the email. I travelled 16 kilometers to the bank in Stellenbosch to get the address changed and it is STILL not right after 2 months. Really. Top management need to attend to this matter.