Deeply Dissatisfing and Dissapointing service

I went to SB wynberg branch to query a few things I didn't understand as the bank took money off my account without any permission.<br> I spoke with a lady called Natalie,who provided service that was disgusting,not only did not provide an answer, she even laughing at my queries. She then put me through to a call centre agent(mbali) in the customer relations team, who was just as unhelpful as Natalie. She left the wrong memo in my account and said that the complaint I had was resolved (I find this worrying) mbali transferred me to a helpful lady called Keren. Who helped me re open the complaint and gave me reference number and contact details of the ombudsmen. <br> After spending a life time on calls the bank manger Odelia,hadn't come to me even though I asked for her several times. When she did arrived she was very abrasive and was claiming she knows what was going on and refused to hear me out,it was only after pointing out her poor level of customer service,that she started to listen and answer my questions. I'm really disappointed with SB. And after today I would never recommend it to anyone. I'll be moving to Capitec and TELLING EVERYONE I HAVE INFLUENCE ON TO DO THE SAME.