Deeply Disappointed with Standard Bank's Online Banking

I’ve been a loyal Standard Bank customer for nearly 40 years, but the recent changes to their online banking profiles have pushed me to the edge. Since Friday, I’ve been unable to make payments across multiple accounts—an issue that has caused significant disruption to both personal and business operations.

Every day has been a cycle of empty promises and wasted hours on the phone, especially with their ***** line. Instead of resolving the problem efficiently, I’ve been passed around, forced to repeat myself, and left with no real solutions. The staff I’ve dealt with have been dismissive, rude, and completely lacking in empathy for a situation they created.

This isn’t just a minor inconvenience—it’s a failure of service at the most basic level. When you run several accounts through a bank, you expect reliability and support. What I’ve received is the opposite. I’m now seriously considering moving to another bank, and I would not recommend Standard Bank to anyone unless they urgently address this issue and take accountability.

Truly disappointed.