Deeply Disappointed with Standard Bank Business Services

I am writing to express my deep dissatisfaction with how Standard Bank has handled the freezing of my business account. It has now been over a week since the account was frozen, and despite reaching out multiple times via phone and email, I have received no response or resolution.

Standard Bank requested FICA documents, which were submitted promptly, yet there has been complete silence since. No follow-up, no communication — nothing. I was told that Ashey Davids is the person in charge of the matter, but even this contact has yielded no progress.

As a result, I have already lost clients and am at risk of losing more — something my business simply cannot afford. The inaction, poor communication, and lack of urgency from Standard Bank are unacceptable and have seriously damaged the trust and reliability I once associated with your institution.

If this issue is not resolved immediately, I will have no choice but to move my accounts to a bank that can deliver the professionalism and responsiveness that any serious business deserves.

Disappointed and frustrated