Deeply disappointed with Standard Bank.

I am deeply disappointed with the service I have received from Standard Bank. I have been trying to close my bank account due to my overseas relocation. As requested by the bank, I promptly emailed the required documents for identity verification, but despite multiple attempts, it's a new month, and my account remains open with new charges accumulating. The lack of communication or progress is unacceptable, and I expect better from a reputable institution like Standard Bank. I urgently request that you expedite the closure process and address this issue promptly. Your assistance in resolving this matter is greatly anticipated.