Deeply disappointed

Item: Standard Bank
Rating: 1
Author: Chris M

It's not right that since early last week I've been waiting for Standard Bank to fix my "Instant Cash" tool, and so far nothing has happened. I've been calling, some of my calls lasting more than 40 minutes, and I've been told someone from their IT department would contact me. Still nothing. Utterly disappointed.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

29 Apr 2020, 06:50

Hello Chris

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********

Standard Bank's reply29 Apr 2020, 06:50

Official

Hello Chris

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********

Standard Bank's replyOfficial

11 May 2020, 09:58

Dear Chris

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply11 May 2020, 09:58

Official