De*****ed via Standard Bank and subsequent treatment.

I was ****med telephonically by someone who had full knowledge of the inner workings of Standard Bank. Three amounts were taken from my accounts. Two of the amounts have been returned, however the bank made an offer of some R21 000 instead of the original 75 000 that was transferred to Nedbank by the ****mer. The ****mer convinced me to make an immediate payment into a Nedbank account. Naturally they can see the account number that the amount was transferred into. However they have not demanded a refund from Nedbank. The ****mer convinced me that he was putting a safety system in place as they said they had record of two attempted Payment's to Temu from my card, which I confirmed were not genuine. The ****mer had so much access into the Standard Bank system that he was able to delete a beneficiary that he asked me to create. The second beneficiary he made me create with letter's and not numbers, this is what was so convincing. This would require an in depth knowledge of the Standard Bank system, he was also able to block my access to my banking app to allow me to confirm what was going on. He was also able to prevent me calling the ***** Division which was apparently open for 24 hours, however the ***** division did not call me despite by card and current account being blocked, despite this being historically the norm (I have screen dumps of the attempted calls) After they made the offer of R21 000 which I did not accept, they informed me via email that not accepting the offer would preclude me contacting the NSO or the Banking Ombudsman, according to my legal representative this is incorrect information.