De*****ed, no access to my own account. Standard Bank dragging its feet.

I was de*****ed and opened a case with Standard Bank where I have an account. Consequently, my card was blocked. A new card was couriered to me at a cost of over R1000. However, I did not receive a pin despite Standard Bank knowing full well that I am in Europe, that my South African phone number is no longer functioning (and hence I don't receive smses) and that I cannot visit a branch. Apparently, a pin is being sent (although I have not received a notification of a package yet). I had to call Standard Bank numerous times to request this.

Because I do not have a working card, I cannot use internet banking yet need to make payments/transact. I have now not had access to my account - nor have I received the pin - for a period of over two weeks. I do not understand how Standard Bank can deprive me of access to my own money, despite me being the victim.

I think it is unacceptable that 1) I had to pay over R1000 for what essentially is a lapse in Standard Bank's security systems and 2) I do not have access to my own account because Standard Bank is so slow/clueless in getting the card and a working pin over to me. Also, I think I have now spent close to R1000 on phone calls trying to explain the situation.

Can someone from Standard Bank please explain to me how exactly I must activate my account if I cannot receive my pin? I urgently require access to internet banking and simply cannot wait while Standard Bank gets it act together (or tries to).

(Please note that my SA number does not work. I can be contacted via email and the phone number I have provided to the ***** department. The case number is provided below).