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PL
Palesa L

1 reviews | Active since Jul 2025

05 Aug 2025, 19:14

De*****ed by Cars To Go and Standard Bank

In November 2024 I bought a car from Cars To Go through Standard Bank financing. From the first week after getting the car I experienced issues with it and notified Cars To Go dealership that it felt like it had an accident and it had a very strange noise, my concerns were ignored and brushed off with a promise to take it for a service. Within that time they gave me a different car to drive in the meantime. By December 2024 I already told the salesperson that I don't want the car anymore but they kept making empty promises of getting me another car - a new one but that never happened, instead I was given different cars every second week.

In January 2025 when I tried to reach the salesperson I was told that he never works there, so we went and met the new salesperson and business owner who was not interested to help me. I ended up escalating the matter to Standard Bank who said that the dealership should cancel the deal and pay me what I've already paid but that also didn't happen. My issue with the whole thing is that Standard Bank didn't do their due diligence and instead approved, and paid the dealership money for a car I later learned was in a car accident as initially suspected and the dealership denied the allegation, and that it was written off. Why was this car on the floor in the first place and no history shared with me. The Dekra documents that were shared with me were falsified and not a true reflection of the condition of the car. To date, I don't have documents of the car, I'm paying monthly, Standard Bank doesn't want to take accountability, the dealership doesn't care and doesn't want to attend to my previous complaints from month one. They even refused to respond to the instructions of the Ombudsman's office from January/February 2025. This has been a nightmare for 8 months. I use a taxi yet I pay for a car every month.

Resolutions required: Cars To Go to take responsibility for this *****, pay back the money to Standard Bank. Standard Bank to cancel this debt and clear my name from it. The next steps I'm taking will be the court, social media and X-Repo from Moja Love to intervene. I've been abused, taken advantage off and ********** and I won't take it lying down. I need my peace from this nightmare. Standard Bank has the power to put this to rest by garnishing or blacklisting Cars To Go and clearing my name.

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Replies (9)
Standard Bank
Standard Bank's reply05 Aug 2025, 19:58
Official
Good day Palesa, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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PL
Palesa L's update13 Aug 2025, 18:11
Reviewer Update
Good day Standard Bank,

Let me start off by appreciating your call on the 6th & 11th of August following up on the matter and sharing an update.

I have a concern now that Cars To Go shared my details with third informing them that I’ve app**** for a Renault Kiger, of which I didn’t. I rep**** to Cars To Go WhatsApp message sent by the salesman as well when he asked for my ID and 3 months payslips. This is the same issue and behaviour that led us to where we are currently. They use people’s details without expressed consent forcing them into deals.

Today I also received a WhatsApp message from Wendy, their finance person requesting that I take the car back to Cars To Go tomorrow for inspection in my presence. I’m working, and I’ve communicated with that this is an inconvenience to me because since I’ve started dealing with these people, they’ve been coming to my home and workplace irrespective of the inconvenience they were causing me at the time. Now that it’s their turn to meet with me to collect they’re claiming that Standard Bank is the one insisting that I drop off the car. With previous drops and collections of replacement cars I lost a lot of money because they’d bring cars with no petrol and taking one that I just filled. I raised this issue with them several times and they turned a blind eye to my requests. It’s mid-month and I don’t have money to put petrol to drive to Pretoria and finding my way back to Joburg after the inspection.

With due respect, please don’t impose such requests because Cars To Go have the means to meet me where I am, either at home or office, to inspect and collect the car. I’m happy to hand it over any day before end of the week.

Your understanding and assistance is appreciated in this regard. Thank you
PL
Palesa L's update19 Aug 2025, 14:58
Reviewer Update
Good day Standard Bank

I handed over the car to Molefe at Cars To Go on Saturday, 16 August just before 1pm as advised by your team member. Molefe from Cars To Go inspected the car and gave me confirmation that they received the car as it was handed to me - no new dents, scratches etc and I sent an email to you and included the signed page as confirmation of this, instead everyone has been silent since then, not acknowledging my communication.

Please confirm the following:
- Debit cancellation starting this month (also note that I will attempt to cancel the debit order from the bank app from my end as well)
- Cancellation of the deal
- When to expect debt clearance letter on my name from the debt and credit bureaus
- Reimbur*****t of payments made from November 2024 to July 2025
- Confirmation on when to receive finalisation of the above points

Kindly assist with the above and ensure that this matter is finalised before the 22nd of August 2025 with proof emailed to me. This matter has gone for far too long and I want to put it to rest. Please treat it with urgency.

Regards,

PL
Palesa L's update27 Aug 2025, 06:31
Reviewer Update
I am extremely frustrated with Standard Bank Vehicle and Asset Finance regarding the ongoing issue with my financed vehicle (Toyota Starlet 1.4 XS purchased via Cars2Go).

Despite multiple communications and requests for resolution, I am still being treated unfairly and ignored:

  • The vehicle has been returned to the dealership, and Standard Bank assured me that I would receive feedback within a week. It has now been 3 weeks, and I have received no feedback whatsoever.
  • Instead, I have had to constantly follow up by calling and emailing, with no proper responses or progress from the bank’s side.
  • In the meantime, my debit orders continue to go through, even though I communicated clearly that I wanted the debit orders stopped.
  • To make matters worse, I have not had the car in my possession from the very beginning. This means I have been paying monthly instalments for a vehicle I have never been able to use — an unfair and unacceptable situation.
This is not just negligence, it is a serious violation of consumer rights. I expect:
  1. Immediate suspension of debit orders while this matter is being resolved.
  2. Refund of all instalments paid to date, since the vehicle was never fit for use and never properly in my possession.
  3. Full accountability from both Standard Bank and Cars2Go, who facilitated this unfair and misleading transaction.
  4. Urgent feedback within the next 7 days, failing which I will escalate further to the Ombudsman for Banking Services and the Motor Industry Ombudsman of South Africa.
I should not have to beg for accountability or chase after feedback for a matter this serious. It is unacceptable that a reputable financial institution like Standard Bank continues to debit me for a product I never had proper use of.
PL
Palesa L's update27 Aug 2025, 06:55
Reviewer Update
Hi Gorden Bila

I’ve been sending emails back and forth asking for confirmation on debit order cancellation and not getting any response. I took it upon myself to reverse the debit order and notified you of this action, and also about the car taken back to those ****** called Cars To Go working with your staff to de***** innocent people working hard for their money.

To day you went on and continued debiting my account just because I bank with you, even though I’ve cancelled the debit order. This is exactly what I’m trying to raise here. You people are ********s with no regard for clients banking with you. Reverse that debit order with immediate effect. I use public transport and I’m gonna need it to get to work. My patience has run out with your lot. It’s been 3 full weeks going back and forth with you about the same thing. Just pay back my money, reverse today’s debit order and send me a letter showing that the car debt is no longer in my name and let me go my way so I can close this bank account. Don’t reply here with an automated response that you acknowledge my communication. I NEED YOU TO TAKE ACCOUNTABILITY AND ACT, DO SOMETHING FOR GOODNESS SAKE!!!!
PL
Palesa L's update27 Aug 2025, 08:51
Reviewer Update
Instead of someone addressing issues raised, you decided to send me an SMS saying my account is overdue and threatening to hand me over to credit bureaus and debt collectors when you know for a fact that I’ve never skipped any payment (keep this in mind, for a car I’VE NEVER HAD). When I logged my case with the ombudsman’s office I learned that if you’ve purchased a car and critical information was not disclosed, and you’re not happy with the car, all monies paid should be reimbursed and the car returned. I logged a complaint and requested that a car be taken back from the first month through to the sixth month including this month after I was forcefully dropped off at my workplace. Now that I’ve taken it back myself, Standard Bank is still taking my money and threatening me instead of helping to resolve this ***** case. I’m at a point of a mental breakdown because of this whole thing and no one seems to care. Stop sending me SMSs and threatening me. I’m also involving lawyers to deal with this henceforth.
Standard Bank
Standard Bank's reply27 Aug 2025, 14:18
Official
Good day Palesa, 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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PL
Palesa L's update28 Aug 2025, 12:03
Reviewer Update
Good day,

I’ve been waiting for a call since yesterday, and so far, no one called. Is there timeframe I should expect it? As previously mentioned I’d appreciate that call or immediate refund.
Standard Bank
Standard Bank's reply28 Aug 2025, 17:10
Official
Thank you for bringing this issue to our attention. 

We have noted your concerns raised and we will follow up with the relevant team. 

Please be on the look for further communication. 

Kindest regards, 
Standard Bank Hello Peter Team 
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