MH
Mark H

1 reviews | Active since Jul 2016

26 Dec 2017, 20:00

Deducts R100 off my account even though Electricity purchase declined

I tried to buy R100 of electricity online through Standard Bank. The online banking site told me "Transaction Declined - Please contact your Electricity provider for the status of your account." then I got an SMS that said "R100 purchased for ELEC... " and my account number and showing that my account balance had decreased.

Basic theft by Standard Bank.

0
Replies (3)
Standard Bank
Standard Bank's reply27 Dec 2017, 05:16
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre ****** (fax)
***

Standard Bank
Standard Bank's reply27 Dec 2017, 11:49
Official

Good day

Customer has been contacted for the feedback on the matter.

We thank you for bringing the matter to our attention.

Kind regards

Complaint Resolution Centre ****** (fax)
***

Standard Bank
Standard Bank's reply27 Dec 2017, 11:49
Official

Good day

Customer has been contacted for the feedback on the matter.

We thank you for bringing the matter to our attention.

Kind regards

Complaint Resolution Centre ****** (fax)
***