***** DEDUCTION YET AGAIN!!!

Once again Standard Bank has failed me.

I had ***** on my account, which was no fault from my side, i managed to get the money refunded and had to get a new card issued.

Even though i have the new card, Standard Bank allowed the transaction to be transferred to my new card causing the money to be deducted from my account again.

Since the 27th Sep 2025, i have been struggling to get my money back, when i call in, i sit for hours at end to get the issue resolved, the 1 call was 1h48m long and still no resolution insight.

i am given the excuse that there is some IS/IT issue and cannot refund the money. Then i am told they are trying to get hold of somebody to process the refund. And when you ask to speak to a supervisor, it is like asking to speak the CEO, as they never accept calls and are never available or in meetings.

I have been so long with Standard Bank, and to be treated like this and for 2 months in a row, is really shocking. I am considering switching banks as clearly they do not care about their customers, I have things to pay and buy and clearly Standard Bank aint doing anything to compensate me.