Deduction without Authorization

Once again standard bank keeps letting people down . What happens to the values that you preach to people daily <br> Serving our customers<br> Growing our people<br> Being proactive<br> Constantly raising the bar<br> Respecting each other<br> Upholding the highest levels of integrity<br> Its high time the banking Sectors practices what its preaches , this is not a paper world.<br> i complained a month ago that my account was debited an amount of R6000 without my knowledge , the explanation i got from Nkululeko Sithole as follows -:<br> <br> Good day Mr Mbambo<br> <br> I refer to your comment on hello peter and would like to thank you for bringing the matter to our attention.<br> Our records indicates that you had an arrangement to pay R 300, however due to a default on payment the bank app**** a set off policy.<br> Should you request for a refund, you then need to provide a motivation as well as supporting documents and forward same to ....<br> I had not defaulted my payment in anyway and did not understand why the total deduction took place , worse getting a notification via SMS a day after that was done .<br> is that the RESPECT YOU PREACH AND THE INTEGRITY YOU display .<br> please sort this. rather you give me the discount i would have got