1 reviews | Active since Nov 2020
********** deduction on my credit card
I have noticed a ********** debit order of R122.44 on my credit card on September 22, 2026 for "CR PROTECTION POLICY ". I have never subscribed to such a policy. This is a ********** transaction on my credit card. I have sent several emails to notify SB on this *****, I'm currently overseas and I can't visit a branch to resolve it. The reply I received from SB handle (***) is that "they closed my case because I lodged it at a wrong department ". Is it not common sense for an employee to transfer the case to the relevant department?
I have sent several other emails to SB but no reply. I'm highly disappointed in SB.
Dear Roland,
Thank you for bringing this matter to our attention.
We are sorry to learn about your experience and understand your frustration regarding the disputed credit card deduction, as well as the difficulties you encountered when seeking assistance while abroad.
This is not the level of service we aim to provide our customers.
To protect your personal information, we are unable to discuss account-specific details on this platform. However, we would like the opportunity to review the disputed "CR Protection Policy" debit and investigate the concerns raised regarding the handling of your case.
Please send us your ID number and contact details via private message so that we can arrange for the matter to be investigated.
We apologize for the inconvenience and disappointment caused and look forward to assisting you further.
Kind regards,
Standard Bank Hello Peter Team
Dear Roland,
Thank you for bringing this matter to our attention.
We are sorry to learn about your experience and understand your frustration regarding the disputed credit card deduction, as well as the difficulties you encountered when seeking assistance while abroad.
This is not the level of service we aim to provide our customers.
To protect your personal information, we are unable to discuss account-specific details on this platform. However, we would like the opportunity to review the disputed "CR Protection Policy" debit and investigate the concerns raised regarding the handling of your case.
Please send us your ID number and contact details via private message so that we can arrange for the matter to be investigated.
We apologize for the inconvenience and disappointment caused and look forward to assisting you further.
Kind regards,
Standard Bank Hello Peter Team