Deduction of money but no data received

<p>I have reported this problem before and to date nothing has happened. I buy airtime / data it comes off but my vodacom account does not get credited. I have checked my account you have not reveresed these charges either. Another thing that happens is that it tells me IMEI issue and my account still gets debited with the amount I requested but my vodacom account doesnt.</p> <p> </p> <p>How long does this have to go on before you sort this out, I was told it would be invistaged as the consultant acknowledged over the phone he could see that money was coming off my account.</p> <p> </p> <p>I want my account to be audited and I want my money back. Terrible service, old school banking and nothing really worth staying at your bank for.</p> <p> </p> <p>I want this sorted out so I can find a bank that actually does something!</p>