Deduction from another account without permission

I listed a complaint on hellopeter 4days ago, I was given a response on the site as well as via email. I have the person who was dealing with this all the information that they required to follow up my complaint and that was the last I heard.

I sent a few emails since then, one of which was asking when they would be getting back to me. I am yet to receive even a response saying they are still dealing with this matter.

To recap what happened. Money was sent to my boyfriend's account by my boss because I am still waiting for my cards at my bank. Money that should NOT have been debited from his cheque account was then taken off of there without his permission. The money which was in there was in fact my money which is why he told the person who phoned NOT to deduct the money and a payment would be made as soon as his money came into his account.

PLEASE DONT OPEN ACCOUNTS WITH THIS BANK, THEY JUST WON'T GET BACK TO YOU AFTER *****ING YOUR MONEY.