1 reviews | Active since Jul 2015
DEDUCTING MY ACCOUNT WITHOUT MY CONCERN!!!
IM A VERY UNHAPPY STANDARD BANK CUSTOMER....ON THE 14 JULY 2015 @ 09:00 AM I RECEIVED A SMS NOTIFICATION TELLING ME THAT FUND HAD BEEN TRANSFERRED OUT OF MY SAVING ACC FROM THEIR NORTH MEAD SQUARE BRANCH. I CALLED THE BANK IMMEDIATELY TO BLOCK ALL MY ACCOUNTS AS I DIDN'T KNOW WHAT WAS HAPPENING. THE BANK ASSISTED AND LOGGED A CALL WITH THE ***** DEPART. TODAY I RECEIVE A CALL TELLING ME IT WASN'T *****.. THE BANK HAD DEDUCTED THE OUTSTANDING AMOUNT I OWED FROM AN ACCOUNT I HAD WITH THEM....<br> <br> MY QUESTION IS WASN'T I SUPPOSE TO BE NOTIFIED THAT THIS WAS GONNA HAPPEN???<br> <br> DOES THE BANK HAVE A RIGHT TO GET INTO OUR ACCOUNTS AND TAKE MONEY WITHOUT OUR CONCERN/ NOTIFY US THAT WE GOING TO DEDUCT A CERTAIN AMOUNT FROM YOUR ACCOUNTS?<br> <br> SO THIS MEANS THEY CAN DO AS THEY PLEASE WITH OUR ACCOUNTS???<br> <br> WITH MY UNDERSTANDING I MUST BE NOTIFIED AND HAVE THIS IN BLACK AND WHITE, WITH MY SIGNATURE!!!<br> <br> THAT MONEY IN MY SAVINGS ACCOUNT WAS MEANT FOR SOMETHING ELSE... NOW I MUST PAY MONEY I NEVER GAVE SOMEONE PERMISSION TO TAKE.....MONEY THAT I DON'T EVEN HAVE!!!<br> <br> THANK YOU STANDARD BANK FOR ALL THIS ****!!<br> <br> FOR THE RECORD I AM TAKING MY ACCOUNT ELSE WHERE...<br> <br> SO UNHAPPY!!
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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