Deducting money from account and now need to call around to sort it out

Hi standard bank

Why does a person find it so hard getting hold of anyone on your side. I called 3 times on 3 different days. First 2x days wasted about 8 minutes each day just listening to the answering machine and was on the 3rd day helped after holding 8minutes again.

My problem is i pay bank fees then you deducted 2x months in a row R25 for statement costs a person does not even know why. It is not alot of money but now to get it fixed is alot of effort. If i did not check my online banking you could have kept on deducting for years.

So far it costed me far more than R50's effort, time and airtime to get fixed. I do hope this month you also give me my bank costs then for free.

I want to see if you deduct the normal bank fee this month as i have been a client for more than 10years and prefer not going into your bank.

But i think this time you actually made me make up my mind to close my bank account and rather move over to FNB which i looked it for years already.

Hope to get a reply.