DEDUCTING FUNDS WITHOUT WARNING

I have a few account s with Standard Bank, which, due to unfortunate circumstances, are in arrears. This month, after my salary was deposited in my account, Standard Bank proceeded to take close to R5000. I was not aware or informed that they would be taking this money. I sent an email to the Complaints Resolution Department explaining my situation and received a response within 5 minutes from Boitumelo Somoro. I was asked for my ID number as well as the account the money was taken from. I provided this information and was promptly sent an email advising that the complaint had been logged and the matter would be resolved by the 31/07/2015. Since receiving that email, I have called numerous times and sent countless emails to find out if they will be refunding the funds as I urgently need it to pay accounts.. I have had no response. I have explained in my emails that I would be in a position to pay the full amount in August. I really need some feedback regarding this issue. It has been 3 days since the matter should have been resolved. <br>