1 reviews | Active since Sept 2016
Deducting from a closed account
<p>I closed the account on 31 August 2016 because they were unfairly charging my account. before I closed it I was advised that they will charge the service fees of R95 since its due on the 1st and the account will be closed. Fine.</p> <p><br />Then I withdraw the balance in the account, and to me account was closed.</p> <p><br />The following day 1st September another R95 went off, and there were transactions that were returned where I had swiped my card earlier in the month. At the time that closed account had R880 plus minus.</p> <p><br />Then they took R90 and some interest on overdraft i dont know from what. For the whole of August I have been communicating with Park station branch and their Branch manager will dismiss me and ask me to speak to the consultant. The account is still open and waiting for the Merchants to take their money which has now been reduced to R400 plus/ minus because they have been helping yourselves to it.</p> <p><br />I am complaining because we are approaching month end again and I don't want to pay another R95 for service fees again for the account that was closed inAugust.</p> <p><br />They need to reverse the moneis that they have taken, so that the merchants can get their money, or better yet give me the money I will go and pay them myself.</p>
Good day Lucille Thandazile Nkosi
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Lucille Thandazile Nkosi
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Miss. Nkosi
Thank you so much for bringing this matter to our attention and giving us the opportunity to address it.
Matter has been addressed as per contact made to you by the branch.
Warm regards
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** |
Good day Miss. Nkosi
Thank you so much for bringing this matter to our attention and giving us the opportunity to address it.
Matter has been addressed as per contact made to you by the branch.
Warm regards
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** |
