Deducting fees never agreed on

Last year Standard Bank approached me to offer me a credit card. They made it clear that it will be free and there will be NO additional fees paid on this credit card. Which they held true to till the start of this year. Since January I have been charged the R28 service fee which I never agreed to. I only got the credit card because there were no additional charges on it because I hardly use it and may have about a R100 credit on it a month. I have emailed a complaint to Standard Bank who forwarded it on to the card division, who only responded to the email that was forwarded to them about a week later. After responding to the card division I have yet to hear anything in return in approx two weeks now.<br> Along with the fact that my account was changed from a student achiever to a normal account last year February ish, I have yet to ever receive a new card, and IF this card was ever sent to the branch they failed to notify at all that it was there. Standard bank seems to be happy taking their charges each month but fail to provide any service promised these days. Considering moving banks if this is the service one will be getting