1 reviews | Active since Aug 2016

02 Aug 2016, 14:20

Deducting fees *******ly

<p>In June 2016 I closed my standard bank online share trading account and received confirmation of the accounts closure. However, on the 25th July 2016 I was deducted R25 from my cheque account with the reference online share trading. To make matters worse, my salary only gets paid on the last day of everymonth therefore this R25 debit order was unsuccessful and I was penalised R115 for something I closed a month ago.</p> <p>I contacted Online share trading requesting I be refunded the R25 and R115 penality and that my profile is not comprimised for this unsuccessful debit. I received a lousy response from Online share trading say that the fee was due to inactivity on the account. HELLO I CLOSED THE ACCOUNT A MONTH BEFORE.</p> <p> </p> <p>What made me even more mad was that Prestige banking who are supposed to be my support and assist me in these times simply forwarded my email to online share trading and didnt bother to assist.</p> <p> </p> <p>So thanks Standard bank for putting me out of pocket for R135, impaired my credit record and wasted my time!!</p> <p> </p> <p>Time for a switch</p>

0
Replies (1)
Standard Bank
Standard Bank's reply02 Aug 2016, 14:43
Official

Good day Dylan Knibbs

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********