AN
Angel N

1 reviews | Active since Jun 2015

29 Jun 2015, 12:17

deducted R24000 without consulting me for arrangmt

when i lost my job in 2008 my account went into arrears and standard bank haned me over to collections attorneys...as soon as i got a new job i started paying monthly as per the attorneys arrangements.<br> all of a sudden today standard bank deducts R24000 from my salary without any explanation. they claim that the attorneys did not update them about the arrangement, but my question is then why take my whole salary and not query this with the attorneys that they themselves appointed.<br> I am a single parent and it means for the whole month of july i wont be able to pay rent nor buy food for my children...i want standard bank to refund this R24000 with immediate effect.

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Replies (1)
Standard Bank
Standard Bank's reply29 Jun 2015, 14:37
Official
Hello AngieNx7,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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