BD
Belinda D

1 reviews | Active since Jul 2024

07 Jul 2024, 08:49

Declined amazon transactions by Standard Bank

If I could give Standard Bank 0 stars I would. I frequently purchase goods from Amazon.com. All of a sudden all my amazon transactions are being declined on my credit card. I have called Standard bank's help centre every day this week. Every day I am told it is a technical issue and lots of other people are experiencing the same problem. They take an average of 20 min to answer the phone and every time I am told they are working to resolve the issue!!!!! In the interim I need products for my business which thanks to Standard Bank I cannot access. After being with Standard bank for 40 years I am looking to move my accounts elsewhere!!!!

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Replies (1)
Standard Bank
Standard Bank's reply07 Jul 2024, 08:59
Official
Dear Belinda, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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