deceiving and pathetic service

I am so dissapointed and I have been with standard bank for so long but after today I got the worst service and I was deceived by the consultant that was assisting me, I clearly called to get a STAMPED statement as the one from internet banking is not stamped. The stupid consultant sent me the very same statement that I retrieved myself earlier on,not sure why as it did not help me in any way as it is not stamped and he advised me of a R90 fee which i was okay with but then when looking at my statement yall took R184,WHY GUYS WHY??? I want my R184 back because i was not assisted in any way with what I requested so why must I pay for no service??? EXplain to me plz??? I want my money!!!