RM
Renate M

1 reviews | Active since Mar 2011

25 Dec 2018, 09:36

********* STANDARD BANK

The bank that once epitomised their name needs to officially do a name change at CIPC. Standard Bank, now is ********* Bank.

A new unjustified, unannounced fee of 2.75% is charged over and above any SWIFT, forex and merchant fee for any transaction on a Mastercard Debit or Credit card. No other banks charge this amount, and additionally its only charged days after the event.

When enquiring on all costs associated to this transaction, not a soul at ********* Bank makes mention of this. The only source of confirmation are blogs and forums where other victims make the fee known.

This bitter deduction has caused a depletion of all funds, and left me penniless.

Thank you ********* Bank for your wonderful Christmas present, and I will be moving all my accounts away from you, and working actively to reduce your customer base.

0
Replies (2)
Standard Bank
Standard Bank's reply27 Dec 2018, 08:07
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
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RM
Renate M's update04 Jan 2019, 09:28
Reviewer Update
I've phoned in this morning (Andrew) giving him details pertaining to my complaint. He'll relay this.