Deceased Recoveries - Worst Department!

I am writing this review on behalf of my grandmother - Maureen Taylor. My grandfather - Peter Taylor - passed away last year July. We have informed Standard Bank of this and have sent the required documentation on at least FOUR different occasions. Further, we have requested (in several emails) that any claims be sent to the attorney on record (and have sent a power of attorney showing the mandate). Despite this, my grandmother is still receiving harassing calls and threatening smses daily from SB. This is unacceptable! Both grandparents have been long-standing clients of SB. However, SB has shown absolutely no consideration or loyalty to its "valued clients". Do you not realise that at the other end of the phone, you are dealing with a person? And in this case, a 75 year old widow, to whom each call and sms is upsetting and unnecessary. I am appalled and disgusted at Standard Bank and the "service" received from it. The level of professionalism and competency shown by Standard Bank is disgraceful.