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Lebogang B

1 reviews | Active since Dec 2018

13 Mar 2019, 13:43

Deceased Recoveries

Good day Am not a happy about their service that they are providing to us, On the 19 of February 2019 I went to the bank regarding my fathers account which was closed because he past away in 2005 and that account had funds, I gave all the documents that where required, I've never had any respond from them till I decided to call them but the phone was not answer then I decided to send the email to the lady that was helping me , she then said to me I need to come in so that I can complete the Credit form okay I went there skip work again it was on the 4 of March I asked her how long will they take she said few days, okay after four day I contact her via email no respond, I call the number they just answer it but there is no one to talk to I could hear voices but they are just talking their own business. So all I need them to tell me how long do they take to pay out the money because I went to the head office thinking things will be simple. Am very disappointed.

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Replies (2)
Standard Bank
Standard Bank's reply13 Mar 2019, 14:19
Official
Hi Lebogang

Thank you for posting a comment.

We will get one of consultants to contact you as soon as possible.

Regards,
Complaint Resolution Centre
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LB
Lebogang B's update22 Mar 2019, 10:03
Reviewer Update
Shame am so disappointed with Standard Bank, Just after I have received the money that my dad left for us, I receive a letter that he owns them but they manage to allocate the funds that he left on his account 2005, am so so angry. No 9 Lakeside Place Tel +27 11 ********** Kleinfontein Lake Office Park Fax +27 11 ********** Pioneer Drive, Benoni, 1500 Email ********** P.O. Box 855, Benoni, Dx 9 U HAM WAHYA ATTORNEYS-AT-LAW- CONVEYANCERS & NOTARIES Mr Yaseen Bham, B.A. LLB (SA) +27 11 ********** Mr Deepak Dahya, B.A. LLB (WITS) +27 11 ********** , Mr M Tikly, B.A. LLB(WITS), Mr W Ismail,LB(UJ) Also find us at : Suite 1, 3rd Floor 30 Loveday Street, Johannesburg, P.O. Box 61904 Marshall Town 2107, Dx 265 JHB, Tel ********** , Fax: ********** ATTENTION : OUR REFERENCE IGNATIUS LEBOGANG SHEZI ESTATE LATE Mr PIET BOPAPE Mr. D Dahya // EBRAHIM HAJAT // STD2/SUI5/28259 YOUR REFERENCE Mr PIET BOPAPE ********** ********** 13 PER E-MAIL: ********** DATE: 22 March 2019 RE: STANDARD BANK // ESTATE LATE Mr PIET BOPAPE ACCOUNT NO: ********** ********** 13 CAPITAL: R 3399.21 as at date of death We advise that on behalf of our client STANDARD BANK, card division and our offices, we express our sincere condolences to the family on the passing of the late Mr PIET BOPAPE. Our offices have been appointed by STANDARD BANK in order to assist with the administration of matters in which the cardholder is late. We advise that the deceased is indebted to our client in the capital of R 3399.21 and we enquire with yourselves whether our client’s claim has been acknowledged and kindly request you to advise us whether same has been noted and accepted. Herewith Banking Details: Bank: Standard Bank Account Name: Bham & Dahya Trust Account No: 020 713 606 Branch: Boksburg (011842) Please call for balance before making payment, a copy of the deposit slip or confirmation of payment must be faxed to us reflecting the reference (STD2/SUI5/28259) EBRAHIM HAJAT on the day of payment. Should the estate not be wound up, kindly indicate the expected date of finalisation and when payment . I wont pay it after 14 years . Why the money that he was on his account didn't even accumulate interest but now they want me to pay what I don't even know.