Deceased Recoveries

<p>My family and I have been banking with Standard Bank from since I can remember and the service we have received from the Deceased Recoveries department has been terrible. My grandmother passed away in October 2016 and we are still struggling with this department today. We were told that everything will be received by Wednesday 26 April 2017. We have still had no response. Our Deceased Estates Paralegal has had to follow up again today with Sharon and Antoinette and no response has been received. We are awaiting the Certificate of Balance, closing statements and proceeds in the account. Only once we receive this information are we able to finalise the estate.</p> <p> </p> <p>I understand that Standard Bank is a big organisation but when dealing with something as sensitive as this matter, I would hope that customer service would be standard.</p>