MM
Mamonare M
1 reviews | Active since Sept 2020
02 Jan 2021, 06:43
Deceased money
I am complaining on behalf of my 81 years old mom. It has been more than 4 months, I have been taking her to the bank and now I am tired.
My nephew passed away in June 2020,there was money in his account, we requested for it ND we took letter of authority and opened a deceased account.
Standard bank told us to wait for 2 weeks, even now we are still waiting and my mom complains a lot
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Jan 2021, 01:27Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply03 Jan 2021, 01:27
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
MM
Mamonare M's updateReviewer Update
05 Jan 2021, 06:15When can we go back to the bank and check the progress?
MM
Mamonare M's update05 Jan 2021, 06:15
Reviewer Update
When can we go back to the bank and check the progress?
Standard Bank's replyOfficial
05 Jan 2021, 13:40Hello Mamonare Mabuela
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Jan 2021, 13:40
Official
Hello Mamonare Mabuela
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
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