DECEASED MATTER UNATTENDED TO BY THE RECOVERIES DEPARTMENT FOR A FINANCED VEHICLE

My husband passed away in April 2021. Just before he passed away, his car was taken to a panel beater for repairs and the repairs were done. The vehicle is the possession of Standard Bank as it is a financed vehicle. The location has been provided to Standard Bank for the vehicle to be collected and the vehicle remains at the panel beater till this day despite me informing of the whereabouts on numerous occasions telephonically and on email. Arrears have accumulated and the liquidation and distribution account have been supp**** to the person allocated to this and nothing has been done thus far. He has not made contact with me for a couple months and there is no response to my emails and i would like to know why this deceased matter has not been resolved. This is urgent as it has been handed over to attorneys. The vehicle should have been collected and no arrears should have accumulated. It is almost 5 years later and Standard Bank needs to attend to this urgently.