Item: Standard Bank
Rating: 1
Author: Jonathan P

Standard Bank's replyOfficial

13 Sept 2017, 05:17

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply13 Sept 2017, 05:17

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

15 Sept 2017, 09:37

Dear Jonathan Pheiffer

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter is being attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Standard Bank's reply15 Sept 2017, 09:37

Official

Dear Jonathan Pheiffer

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter is being attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

JP

Jonathan P's updateReviewer Update

18 Oct 2017, 15:06

Well, it's been well over a month now and I still have not got closure over my late dad's estate late account. I am truly frustrated by this process as I cannot understand why it takes this long, I've submitted all documentation that was requested from me, I yet again took days off from work to get this sorted.. I had quite some sarcastic service from standard bank after having to make a few trips in and out of the promenade branch and eventually my documents were sent through to the Deceased department in Joburg, Clint the complaints officer has not responded to my mail of yesterday as I had mentioned that I need to leave Cape Town for work purposes and would like to have closure on this process. Nobody contacts me as I have asked for communication, nobody mails me, nobody tells me anything, my father was with this bank for over 30 years... I will never ever recommend this bank to anyone, it's pathetic, simple communication that cannot be made. My next step is to contact some newspapers as alot of my time was taken and wasted, false promises and extremely inaccurate estimations of time frames for this process. Can somebody sort this bank our before I go extreme public with this.

JP

Jonathan P's update18 Oct 2017, 15:06

Reviewer Update

Well, it's been well over a month now and I still have not got closure over my late dad's estate late account. I am truly frustrated by this process as I cannot understand why it takes this long, I've submitted all documentation that was requested from me, I yet again took days off from work to get this sorted.. I had quite some sarcastic service from standard bank after having to make a few trips in and out of the promenade branch and eventually my documents were sent through to the Deceased department in Joburg, Clint the complaints officer has not responded to my mail of yesterday as I had mentioned that I need to leave Cape Town for work purposes and would like to have closure on this process. Nobody contacts me as I have asked for communication, nobody mails me, nobody tells me anything, my father was with this bank for over 30 years... I will never ever recommend this bank to anyone, it's pathetic, simple communication that cannot be made. My next step is to contact some newspapers as alot of my time was taken and wasted, false promises and extremely inaccurate estimations of time frames for this process. Can somebody sort this bank our before I go extreme public with this.

Deceased late account