DECEASED ESTATES - Zolile Mhiga

<p>Our office is attending to a Deceased Estate, the deceased had a bank account at Standard Bank.</p> <p>I notified the bank of his death in JUNE 2016 and requested some documents for the administration.</p> <p> </p> <p>It took 3 months of numerous calls and emails to Standard Bank to locate the person dealing with this matter!</p> <p>I eventually received 1 out of 3 documents I requested from ZOLILE MHIGA whom is the person dealing with this matter.</p> <p> </p> <p>I then emailed him/ her back on 04th October to request the remaining documents.</p> <p> </p> <p>I have followed up on my request on 05th, 06th 17th and 25th October 2016 via email (despite my daily phone calls!) and have still not received any response!</p> <p>I am never able to get hold of ZOLILE MHIGA via email or via his / her direct phone line that he/ she does not answer daily!</p> <p> </p> <p>I had spoken to another consultant, Cindly Campbell, whom politely emailed ZOLILE MHIGA requesting that he/she assist me with my numerous requests.</p> <p>STILL NOTHING FROM ZOLILE MHIGA!</p> <p> </p> <p>I will be contacting his/her superior and laying a complaint as the customer service I have experienced with this matter is disgusting to say the least!</p> <p> </p> <p>We have had many deceased estates that had bank accounts at Standard bank and we have never experienced this before!</p>