Deceased estates department Standard Bank.

Item: Standard Bank
Rating: 1
Author: Kristen B

Submitted piles of papers to open a deceased estate account.... was told 1 week. 6 weeks, several emails to department and still very eerie silence. Is this just plain laziness and dont-care attitude or is this a great opportunity for ******* staff to fiddle the books and commit *****?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

04 Nov 2023, 13:43

Hi Kristen

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

Kindly provide us with your account or id numbers for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's reply04 Nov 2023, 13:43

Official

Standard Bank's replyOfficial

13 Nov 2023, 11:24

Hello Kristen

Thank you for getting back to us, we have forwarded your details to our agent.

Please be on the lookout for a call from our team.

Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's reply13 Nov 2023, 11:24

Official

Hello Kristen

Thank you for getting back to us, we have forwarded your details to our agent.

Please be on the lookout for a call from our team.

Kind Regards
Standard Bank Hello Peter Team
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