LC
Laurelle C
1 reviews | Active since Jul 2021
24 Oct 2023, 12:24
Deceased Estates Department is not functional!
I have been trying to get the correct documentation from the Deceased Estates department for months. Who thought it would be so difficult to get a COB and proof that accounts have been closed? Death is an every day occurrence. Surely they deal with these queries every single day!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
24 Oct 2023, 12:28Hi Laurelle
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with id number in question for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with id number in question for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2023, 12:28
Official
Hi Laurelle
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with id number in question for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with id number in question for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Oct 2023, 12:37Hi Laurelle
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2023, 12:37
Official
Hi Laurelle
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 Oct 2023, 12:45Hi Laurelle
Thank you for taking our calls. Please note that we will contact you once the matter has been resolved.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Thank you for taking our calls. Please note that we will contact you once the matter has been resolved.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Standard Bank's reply25 Oct 2023, 12:45
Official
Hi Laurelle
Thank you for taking our calls. Please note that we will contact you once the matter has been resolved.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Thank you for taking our calls. Please note that we will contact you once the matter has been resolved.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
LC
Laurelle C's updateReviewer Update
25 Oct 2023, 15:05I received an email and it is still not all the information I asked for. What is more concerning is I received statements for an account that I was told was closed.
LC
Laurelle C's update25 Oct 2023, 15:05
Reviewer Update
I received an email and it is still not all the information I asked for. What is more concerning is I received statements for an account that I was told was closed.
Standard Bank's replyOfficial
25 Oct 2023, 15:07Dear Laurelle
We will follow up with our team and we will be in touch.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Social Media Team ***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Social Media Team ***
Standard Bank's reply25 Oct 2023, 15:07
Official
Dear Laurelle
We will follow up with our team and we will be in touch.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Social Media Team ***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Social Media Team ***