Deceased Estate: Worst customer service ever...

<p>3 things:</p> <p>1) The executor of the estate requested that the credit card bill was to be settled from funds in the current account. They were assured, telephonically, that this would happen - it didn't!</p> <p>2) The person involved refuses to answer emails and when confronted on the phone, refuses to say why...</p> <p>3) The bank will not close Dad's accounts on request by the executor</p> <p>However, having mentioned to a consultant at Standard Bank, Ballito, that Dad had passed away, they cancelled the SBIB Insurance policy, covering household insurance and cars, without any request from the family or the executors.</p> <p>Mom had to go through all sorts of nonsense to get this reinstated.</p> <p>Standard Bank - you suck!</p>