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Lizelle S

1 reviews | Active since Mar 2021

29 Mar 2021, 18:13

deceased estate SCHONKEN LEGACY TRUST

I have had nothing but frustration in dealing with your bank. RESPONSE FROM STANDARD BANK EMAIL DATED 19/03/2021 Good day Lizelle Schonken Thank you for writing back to us. I apologize for the delayed response. Kindly be advised that we are unable to accept the security details as the e-mail response is from a third-party. As part of the Banks security policy we may only provide information to the home loan account holder; therefore, we require our client to respond from her personal e-mail address. You are welcome to contact us if you would like more information or assistance. Kind regards Tayyibah Sickles Customer Contact Centre E-mail Unit

I AM NOT A THIRD PARTY. I AM BOTH THE WIDOW OF MR SCHONKEN AND A TRUSTEE OF THE TRUST. TRUST RESOLUTION DOCUMENTS HAVE BEEN SUBMITTED TO BOTH LEON LU**** AT TYGER MANOR AND SAN FREDO AT CANAL WALK . I NEED TO KNOW HOW TO SETTLE THE BOND. I HAVE ASKED THAT A 90 DAYS NOTICE OF SETTLEMENT BE LODGED BUT I HAVE RECEIVED NO EVIDENCE THAT SAID NOTICE WAS ACTIONED. YOUR HOME LOAN DEPARTMENT IS OF NO ASSISTANCE. YOUR DECEASED ESTATES DEPARTMENT IS OF NO ASSISTANCE. THE RESPONSE ABOVE CAME AFTER MY EMAIL BELOW DATED 9/03/2021:

Dear Bridgette Please find below as requested - Identity number *** - Property address 21 Panorama road , Welgelegen , Parow 7500 - Loan amount R1.4m - Bond term 20 years - Method of payment debit order from account *** - Payment due date every 15th of the month - Cell phone number *** Best regards

THAT WAS A RESPONSE TO EMAIL DATED 7/03/2021

Good day Lizelle Thank you for your e-mail. It is my pleasure to assist you with your request for a settlement balance. Kindly provide us with the following details for security purposes in order for us to assist you further: - Identity number - Property address - Loan amount - Bond term - Method of payment - Payment due date - Cell phone number Please also confirm if you will be settling from own finances or selling the property for us to provide us with the correct process. We patiently await your response. Kind regards Bridgette Khiba Customer Contact Centre E-mail Unit

DO I STOP SERVICING THE BOND UNTIL I GET THE HELP I NEED? DO I SEEK THE HELP OF AN ATTORNEY?

PLEASE ADVISE. REGARDS ELIZEBETH (LIZELLE) SCHONKEN

0
Replies (2)
Standard Bank
Standard Bank's reply30 Mar 2021, 02:40
Official
 Hello  Lizelle, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
LS
Lizelle S's update17 Apr 2021, 08:40
Reviewer Update
On the 30th of March I received an enthusiastic email from Mr Colin Kriel at Standard Bank assuring me that the matter is being dealt with. It was of short lived comfort to me as I have since then not received anything further from him. This despite several emails to him.