DECEASED ESTATE ERROR

Loosing someone is traumatising, it is even worse if they trusted Standard bank with their monies, My Mom passed away weeks ago, she was banking with STD Bank, we having going from pillar to post, sending docs for her savings/investment to assist me on the funeral costs that am left with,,STD Bank went and even made it worse by sending email that my mom own vehicle finance and a bond, i spoke to a consultant who proudly said is an error...What a shame! i STILL has not receive any email fixing the error, and they expect me to continue banking with them.