MG
Marcos G
1 reviews | Active since Jun 2019
03 May 2023, 10:10
Deceased Estate Department - Highly unimpressed
Deceased Estate Department
I wrote to You on the 5th April 2023 requesting IT3B's for my late fathers accounts On the 14th April I called again and emailed again
nothing
on the 26th April @ 11h30 I called again - with reference number - nothing
This morning I called again & was promised a call back within the hour - that was an hour an 20 mins ago - nothing
To think that STD BANKS call centre and service has become as bad as TELKOM's
I need those documents urgently to finalise my Fathers estate
Highly unimpressed
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
03 May 2023, 10:16Hi Marcos
We appreciate you flagging your concerns with us.
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
Kindest regards,
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 May 2023, 10:16
Official
Hi Marcos
We appreciate you flagging your concerns with us.
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
Kindest regards,
Kindest regards,
Standard Bank Hello Peter Team
MG
Marcos G's updateReviewer Update
03 May 2023, 10:38in much anticipation
MG
Marcos G's update03 May 2023, 10:38
Reviewer Update
in much anticipation
Standard Bank's replyOfficial
03 May 2023, 10:47Standard Bank's reply03 May 2023, 10:47
Official
MG
Marcos G's updateReviewer Update
03 May 2023, 12:50Please Standard Bank - I do not want to be contacted - I Need the IT3B's for my late fathers accounts, as requested - Urgently
MG
Marcos G's update03 May 2023, 12:50
Reviewer Update
Please Standard Bank - I do not want to be contacted - I Need the IT3B's for my late fathers accounts, as requested - Urgently
Standard Bank's replyOfficial
03 May 2023, 13:01Good Day Marcos
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2023, 13:01
Official
Good Day Marcos
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
MG
Marcos G's updateReviewer Update
03 May 2023, 14:15Tomorrow is One Month that I requested the IT3B's - when can I expect them.??
MG
Marcos G's update03 May 2023, 14:15
Reviewer Update
Tomorrow is One Month that I requested the IT3B's - when can I expect them.??
Standard Bank's replyOfficial
03 May 2023, 14:18Good Day Marcos
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2023, 14:18
Official
Good Day Marcos
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
MG
Marcos G's updateReviewer Update
04 May 2023, 09:34 ..??
MG
Marcos G's update04 May 2023, 09:34
Reviewer Update
..??
Standard Bank's replyOfficial
04 May 2023, 09:39Hi Marcos
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 May 2023, 09:39
Official
Hi Marcos
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
MG
Marcos G's updateReviewer Update
05 May 2023, 13:55I have received an email from *** explaining that a current account does not earn interest therefore it does not have a tax certificate -- & yet First National Bank have issued IT3B's for my Late Father's Business Current, Private cheque and Credit Cards without question ---- PLEASE can someone who knows what they are doing assist me Urgently - I first requested these IT3B's ONE MONTH AGO today -- this is not Rocket Science
MG
Marcos G's update05 May 2023, 13:55
Reviewer Update
I have received an email from *** explaining that a current account does not earn interest therefore it does not have a tax certificate -- & yet First National Bank have issued IT3B's for my Late Father's Business Current, Private cheque and Credit Cards without question ---- PLEASE can someone who knows what they are doing assist me Urgently - I first requested these IT3B's ONE MONTH AGO today -- this is not Rocket Science
Standard Bank's replyOfficial
05 May 2023, 13:58Hi Marcos
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 May 2023, 13:58
Official
Hi Marcos
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team