Deceased Estate Department- A horrific ordeal, daily!

If i could give 0 as a rating, that is what is would be!

I am an Attorney that administers estates on behalf of my clients and to say the service is pathetic- is an under statement!

When calling the deceased estate department, I wait for a minimum of an hour to be 'assisted'. At the moment, I am in the process of trying to obtain the NATIS documents and none of the consultants at Standard Bank seem to know who can assist. I have dealt with the HomenCar department and the deceased estate department, each of them stating that the other should help.

I would never ever recommend this bank to anyone! None of the consultants that I have dealt with seem to know what the process is!