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Edwin M

1 reviews | Active since Dec 2019

16 Nov 2021, 14:53

Deceased Estate Administration

Dealing the Standard Bank Deceased team is a nightmare they reject your request without an explanation and the team is not responding to emails

I have been trying for months to sort out my father estate without any luck

I have submitted documents 3 time at branch and numerous times to the *** but up until now my matter is not resolved

0
Replies (5)
Standard Bank
Standard Bank's reply16 Nov 2021, 15:56
Official
Dear Edwin M

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Nov 2021, 14:59
Official
Dear Edwin M

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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EM
Edwin M's update17 Nov 2021, 15:45
Reviewer Update
Hi Team,

I have responded to your email thank you.
Standard Bank
Standard Bank's reply18 Nov 2021, 12:11
Official
Dear  Edwin M 

Thank you once again for posting your comment.

Response received and the matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 Nov 2021, 13:40
Official
Dear Edwin M

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***