Deceased estate

Standard Bank Glenwood I was helped by a lady called Sonny Magashni regarding my father's late estate I was told the process was going to take a maximum of 2 weeks but now it's been 3 weeks. Two passed and I was not given any feed back as to what is the hold up or the progress of the claim only to be told that my smart card ID and my fathers was only certified on front they needed the back as well to be certified but nobody communicated this to me and I was than told this will take another 2 weeks and the sad part about this is that ther are employees that need to be paid their salaries.